• What is Ashford Mobile?
• What features do I have access to in Ashford Mobile?
• What can't I do in Ashford Mobile?
• What devices does University of Ashford support?
• What are the minimum technology requirements in order to use the Rockies Mobile application?
• How do I log in to Ashford Mobile?
• What if I forgot my password?
• How do I view my course schedule?
• How do I contact my Advisor, Instructor or the Help Desk?
• How do I post to a discussion board?
• How do I view course announcements?
• How do I view the Gradebook?
• How do I view News and Alerts?
• How do I view My Profile?
• How do I log out?

What is Ashford Mobile?

Ashford Mobile is a way to provide an on-the-go means to stay connected to your online classroom. This is an application that can be downloaded to your mobile device. You'll get on-the-go access to discussion boards, announcements, and grades in your classroom. Other features include the ability to contact your advisor, faculty members, and support.

What features do I have access to in Ashford Mobile?

 

• View Course Schedules: Past, Current, and Future
• View Classroom Announcements 
• View University News and Alerts
• Post Discussions
• View Course Gradebook
• View key points from your degree progress report
• Contact: Instructor, Advisors, and Support
• View Personal Profile

 

What can't I do in Ashford Mobile?

• Take or view exams
• Attach or upload assignments
• View specific course materials and assignments
• Access the Library or Learning Resources

What devices does Ashford Mobile support?

• Android Devices (Android 2.1+)
• iPhone, iPad, and iPod Touch (Running IOS 4.2+).

What are the minimum technology requirements in order to use the Ashford Mobile application?

• Android Devices (Android 2.1+)
• iPhone, iPad, and iPod Touch (Running IOS 4.2+).

How do I log in to Ashford Mobile?

iPhone
From your mobile device, touch on the downloaded application, type in your username and password and touch the Login button.

Android
From your mobile device, touch on the downloaded application, type in your username and password and touch the Login button.

What if I forgot my password?

iPhone
Your password is the same as the username and password as your Student Portal. If you forgot your password, touch on the "Forgot Password" link from your login screen. To reset your password, you'll need to enter the following information into the reset password page. If you need help resetting your password, touch on the "Support" button for personal help.

A valid password must have both upper- and lowercase characters, include numbers, be at least 8 characters long, and be no longer than 28 characters. Your password cannot contain your Student ID.

Android
Your password is the same as the username and password as your Student Portal. If you forgot your password, touch on the "Forgot Password" link from your login screen. To reset your password, you'll need to enter the following information into the reset password page. If you need help resetting your password, touch on the "Support" button for personal help.

A valid password must have both upper- and lowercase characters, include numbers, be at least 8 characters long, and be no longer than 28 characters. Your password cannot contain your Student ID

How do I view my course schedule?

iPhone
Once you successfully log in, your Current course will be listed for you. If you want to review past or future courses, touch the buttons labeled "Past" or "Future."

Android
Once you successfully log in, your Current course will be listed for you. If you want to review past or future courses, touch the buttons labeled "Past" or "Future."

How do I contact my Advisor, Instructor or the Help Desk?

iPhone
To contact an Advisor, Instructor, or Support, touch the "Contacts" button at the bottom of your application.
To contact one of your Advisors, touch the name of the person you would like to contact. You will get an option to call or email that Advisor. 
To contact your Instructor, touch the name of the faculty member you would like to contact. You will get an option to email your Instructor. 
To contact Support, touch the phone number and you'll be put in contact with a support personnel. 
There is also an FAQ section that lists "Frequently Asked Questions."

Android
To contact an Advisor, Instructor, or Support, touch the "Contacts" button at the bottom of your application.
To contact one of your Advisors, touch the name of the person you would like to contact. You will get an option to call or email that Advisor. 
To contact your Instructor, touch the name of the faculty member you would like to contact. You will get an option to email your Instructor. 
To contact Support, touch the phone number and you'll be put in contact with a support personnel.
There is also an FAQ section that lists "Frequently Asked Questions."

How do I post to a discussion board?

iPhone
To post a discussion thread, go to your current running courses and touch the course in which you want to add a discussion post. Touch the "Discussions" button, touch "Reply to Post," and the keyboard will pop up for you to type in your discussion post. Once you have completed or want to cancel your discussion post, touch "Submit" or "Cancel," both located at the top of your application.

To view the discussion question, touch the arrow symbol and you will be able to view the question.

This mobile application uses a spell checker for your convenience.

Android
To post a discussion thread, go to your current running courses and touch the course in which you want to add a discussion post. Touch the "Discussions" button, touch "Reply to Post," and the keyboard will pop up for you to type in your discussion post. Once you have completed or want to cancel your discussion post, touch "Submit" or "Cancel," both located at the top of your application.

To view the discussion question, touch the arrow symbol and you will be able to view the question.

This mobile application uses a spell checker for your convenience.

How do I view course announcements?

iPhone
In order to view course announcements, go to your current running courses and touch the course you want to view. Then, touch the "Announcements" button.

Android
In order to view course announcements, go to your current running courses and touch the course you want to view. Then, touch the "Announcements" button.

How do I view my Gradebook?

iPhone
In order to view course Gradebook, go to your current running courses and touch the course you want to view. Then, touch the "Gradebook" button.

Android
In order to view course Gradebook, go to your current running courses and touch the course you want to view. Then, touch the "Gradebook" button.

How do I view News and Alerts?

iPhone
To view News and Alerts, touch the "News and Alerts" button at the bottom of the application. To view Alerts, touch the "Alert" button and to view news, touch the "News" button.

Android
To view News and Alerts, touch the "News and Alerts" button at the bottom of the application. To view Alerts, touch the "Alert" button and to view news, touch the "News" button.

How do I view My Profile?

iPhone
To view My Profile, touch the "My Profile" button at the bottom of the application. Here you can view your major, excepted graduation date, GPA and required, completed and scheduled credits.

Android
To view My Profile, touch the "My Profile" button at the bottom of the application. Here you can view your major, excepted graduation date, GPA and required, completed and scheduled credits.

How do I log out?

iPhone
To log out, touch the "My Profile" button at the bottom of the application and touch the "Sign Out" button.

Android
To log out, touch the "My Profile" button at the bottom of the application and touch the "Sign Out" button.